Terms & Conditions

Welcome to Magic Journey Sanctuary, also known as Magic Post Op NYC. By booking our services, you agree to follow these terms and conditions. Please read them carefully, as they outline important details about our services, payments, and policies.

2.1. Health Information

Clients must provide accurate health information before receiving treatment, including any recent surgeries, injuries, or medical conditions. If critical health details are not disclosed, Magic Journey Sanctuary reserves the right to terminate the service without a refund.

2.2. Post-Operative Care Clients

Clients undergoing post-operative care should follow their therapist's guidance to ensure optimal results. Magic Journey Sanctuary will not be responsible for negative outcomes if aftercare instructions are not followed.

For your session, please bring all compression garments and supplies you currently have, including fajas, foams, boards, waist trainers, cotton tank tops, or any other compression items. To ensure your comfort and prevent dizziness, we strongly recommend eating and staying hydrated before arriving for your Manual Lymphatic Drainage (MLD) session.

3.1. Payment at Booking

All payments are due at the time of booking. Your appointment is not confirmed until payment is received, and we are unable to hold or reserve appointments without payment.

• Single or initial sessions: full payment is due at booking.
• Package bookings: a $307 deposit is due at booking, or you may choose to pay for your package in full at booking. If you pay the deposit, the remaining balance for the package is paid immediately after the first session, since clients often need to speak with the therapist to determine how many sessions are appropriate for their package.

Accepted payment methods for deposits include:

• Zelle
• CashApp
• Apple Pay (in person or over the phone)
• Credit/Debit Card (only for deposits and only if none of the other methods above is available)

⚠️ Please note: We do not accept full service payments via credit or debit card over the phone under any circumstances.

3.2. No Credit Card Information Collected Online

For your security and comfort, we do not collect or store credit card information online. Credit card payments must be made in person when you arrive for your session.

3.3. Preparing for Payments

We encourage all clients to activate their Zelle account or download the "Cash App" for faster and easier payments.

3.4. Deposits for Package Renewals

When renewing a service package, a minimum deposit of $307 is required. The remaining balance must be paid by the end of your next session.

3.5. No Refund Policy

We have a strict no-refund policy; however, we do offer credits for future use. These credits will be valid for three months from the date of purchase and can be applied toward any of our services. All sales are final.

3.6. Package Validity

All purchased packages (excluding gift certificates) are valid for 90 days from the date of purchase. Any unused sessions after this period will expire, and no refunds or credits will be issued.

Gift certificates can be purchased in any amount and are valid for 12 months from the date of purchase. They are non-refundable, cannot be exchanged for cash, and are valid for one-time use only. You can buy gift certificates through our Magic Post Op portal or by phone for additional payment options. Be sure to mention your gift certificate when booking your appointment to apply it to your service.

5.1. 24-Hour Advance Notice

If you need to cancel or reschedule your appointment, we require at least 24 hours' notice during business hours (9 am to 8 pm on business days, 9 am to 6 pm on Saturdays, and 9 am to 4 pm on Sundays).

Cancellations must be made by texting 929-258-9852. Failure to provide 24 hours' notice will result in the following:

• Full payment will be required for missed individual (single or initial) sessions
• If you are using a package, one session from your package will be forfeited

5.2. Same-Day Cancellations

Same-day cancellations are considered missed appointments.

• For single or initial sessions: A $155 rescheduling fee will be required to reschedule, otherwise it will be an automatic forfeit for the session.
• For clients who purchased a package and missed their first session: A $155 rescheduling fee will also apply to reschedule that missed session, otherwise it will be an automatic forfeit for the session.
• For clients within a package (any session after the first): One session from the package will be forfeited.

5.3. No-Show Policy

Failing to show up for your appointment without notice will be treated as a no-show.

• For single or initial sessions: A $155 rescheduling fee will be required to reschedule, otherwise it will be an automatic forfeit for the session.
• For clients who purchased a package and missed their first session: A $155 rescheduling fee will also apply to reschedule that missed session, otherwise it will be an automatic forfeit for the session.
• For package clients who no-show any session after the first: One session will be forfeited.

6.1. Limited Session Time

If you arrive late to your appointment, your session will still end at the originally scheduled time to avoid overlapping with other clients. This means your treatment time will be reduced accordingly.

• If you arrive 30 minutes late or more, your session will be considered missed and will be forfeited.
• Full payment will still be required for the missed session.
• If you are on a package, one session will be deducted from your remaining package balance.

Rescheduling due to late arrival is permitted, but the same policies and fees apply as outlined in the cancellation and no-show policy:

• For single or initial sessions: A $155 rescheduling fee will be required to reschedule, otherwise it will be an automatic forfeit for the session.
• For clients who purchased a package and missed their first session: A $155 rescheduling fee will also apply to reschedule that missed session, otherwise it will be an automatic forfeit for the session.
• For all other package sessions: One session will be forfeited.

Please note: No partial refunds, time extensions, or complimentary rescheduling will be provided for late arrivals. We encourage you to arrive early to ensure you receive the full benefit of your session.

6.2. Appointment Duration

Appointments begin and end at the scheduled times, regardless of your arrival time. Please plan ahead to avoid loss of treatment time.

Our regular business hours are:

• Monday to Friday: 9:00 AM to 8:00 PM
• Saturday: 9:00 AM to 6:00 PM
• Sunday: 9:00 AM to 4:00 PM

If you require an appointment outside of regular business hours, we will do our best to accommodate your request based on therapist availability.

Please note:

• An after-hours or before-hours service fee of $65 will apply.
• Full payment for both the session and the after-hours fee is required in advance in order to confirm your booking.

8.1. Assumption of Risk

Clients acknowledge that there are risks involved with wellness treatments, including massage therapy and post-operative care. By using our services, you assume all risks and release Magic Journey Sanctuary from liability for any injury, illness, or damages resulting from the treatments.

8.2. Limitations of Liability

Magic Journey Sanctuary's liability for any claim arising out of our services will not exceed the amount paid for the specific service.

Magic Journey Sanctuary is not responsible for lost or stolen personal items. Please ensure your valuables are safe during your visit.

Magic Journey Sanctuary reserves the right to refuse or discontinue service to any client for inappropriate behavior, repeated failure to comply with our policies, or violations of these terms and conditions. This includes, but is not limited to:

• Disrespectful behavior
• Failure to follow health and safety guidelines
• Repeated late arrivals
• Repeated same-day cancellations
• Multiple no-shows or cancellations without notice

For clients who continue to disregard our policies, such as frequent same-day cancellations or inappropriate conduct, we reserve the right to cancel any future appointments and, if necessary, permanently ban the client from booking further services at our discretion.

Magic Journey Sanctuary may update these terms and conditions at any time. Clients will be notified of significant changes, and it is your responsibility to review the updated policies.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising out of or relating to these terms or the services provided shall be subject to the exclusive jurisdiction of the courts located in the State of New York.

Contact Us

Magic Post Op NYC
2708 Glenwood Rd, Brooklyn, NY 11210
Phone: 929-258-9852
Email: contact@magicpostop.com